Sometimes an employee needs further training in order to fulfill her or his job duties. The employee may have performed well in the past, but a change in duties may be too challenging for her or him, given her or his current skill set. An investment in developing and training an employee is one of the best investments that a company can make.

Interventions
• Look at the employee’s tools and work environment. Would having
a printer close by improve the employee’s quality and time management? Is the lighting so poor that checking work is difficult?
Does the employee have ample space to do necessary work and quality checks? Make necessary changes or purchase resources that are reasonably supportive of better quality.

• Use shadowing to determine any specific training or development
needs. Work alongside the employee to assess areas in which he
needs coaching or counseling. Or, ask an employee who has performed the same job successfully to shadow the challenged
employee for a day or up to a week. When you find the skills that
the employee needs to perfect, use a variety of developmental
interventions, including

• Vendor training
• Outside training, such as workshops
• One-on-one training
• Peer coaches or expert tutors
• Online learning
• Intracompany training