Interventions
• Be specific when giving feedback to the employee. Give examples
of what is appropriate and what is not, using exact quotes. Subtleties do not work with this employee. When you are having the Big Talk from Chapter 4 with him, you must clearly define what is appropriate and what is not.

• Put the examples of inappropriate language in writing. When you
are dealing with an employee who says or does inappropriate things, write up a list of the comments or actions that you or other coworkers have found inappropriate. Be sure to use these examples
when counseling the employee to change her behavior. Do not refer to the other employees or use their names unless they give you permission.

• Send the employee to an offsite etiquette class or to a seminar on
etiquette, diversity, or office politics—or maybe all three, as these
problems are often related. Make sure that the topics that concern
you are included. What you consider fundamental may not be included in the topics covered by a particular course.

Taken From: 201 Ways to Turn Any Employee Into a STAR Performer